Return Policy

At Fusion Thermal, LLC, we want our customers to be completely happy with their purchases. If you are not completely satisfied with your order you may return it for any reason within 15 days from date of delivery for a full refund. All items must be returned in new condition in the original box, with all of the original packaging and product information. Fusion Thermal, LLC reserves the right to impose a 20% restocking fee or refuse a refund/exchange on any sale for items that have any indication of use, or which are returned without all product or packaging information.

Return Process

To initiate a return, please give us a call, 985-375-1185.

Specific Conditions & Notices

Return Shipping

Canceled Orders

Returns must be appropriately packaged in an external box, please do not ship back in the product box. Returns should be insured for the full retail amount by the returning customer. Fusion Thermal, LLC assumes no responsibility for items lost or damaged during return shipment, therefore we highly recommend that you insure your return with the carrier.

Customers may cancel an order at any time. Orders canceled prior to shipping will incur no cost to the customer, however, orders canceled after shipping will involve costs to the customer. Specifically the costs to accommodate the cancelation are:

  1. The actual cost paid by us to initially ship the order to you, incurred even if the item was part of a Free Shipping promotion.
  2. The $11 per package Intercept/Return to Sender fee UPS charges us to recall the shipment.
  3. The cost UPS charges to ship the packages(s) back to our facility.

Please understand UPS will be charging us these costs/fees to accommodate your cancellation, they are not fees charged by our firm and they are unavoidable.