Free Shipping Policy
All orders over $500 receive FREE STANDARD SHIPPING anywhere in the US Lower 48 States*. Shipping method is usually UPS Ground service, but may occasionally be another carrier.
*Alaska and Hawaii Orders
We want our Alaskan and Hawaiian customers to feel like their business is appreciated. Unfortunately, shipments to these states carry higher shipping costs, so our Free Standard Shipping at $500 offer does not apply to shipments to these states. However, we do minimize these shipping costs for our customers by deducting what we would normally incur when shipping to the US West Coast.
At this time we are currently only shipping orders within the United States.
Delivery Address Corrections or Changes
If we make a clerical error when setting up your order we will pay the costs to correct it. If the wrong address is provided to us or if you need to change the delivery address we can work with UPS to correct it, however, this will incur costs to the customer. Specifically the costs to accommodate the address correction/change are:
- The UPS $11.00 per package Address Update Fee
- The new cost of shipping from the intercepting hub to the new delivery address.
Please understand UPS will be charging us these costs/fees to accommodate your change, they are not fees charged by our firm and are not avoidable.
Refusal of Order Delivery & Failed Delivery Attempt
Refusal of order delivery and failed delivery attempts are considered a return by our company and will be processed as such. There is no restocking fee for these situations; however, the customer is responsible for the cost of the initial shipment and the cost of the return shipment. These costs will be deducted from the return refund.